We’re delighted to share another article from our Managing Director, Sarah Cleaver, published by News on the Block.

Managing Maintenance Backlogs After a Change of Agent looks at a challenge we regularly encounter when taking over a residential development – dealing with the maintenance issues that come with it.

A backlog is rarely as simple as working through a list from top to bottom.

Some issues will need immediate attention. Others may already have been resolved but never closed. And repeated repairs can sometimes be a sign that it is time to look at the cause rather than simply carrying out another fix.

Sarah also looks at the financial reality of inherited maintenance, the flexibility provided by our in-house maintenance team and network of qualified and checked contractors, and why the longer-term goal should be to move from reactive repairs towards planned maintenance and effective CAPEX planning.

Because managing maintenance well isn’t only about what needs fixing today. It is also about understanding what the building is likely to need next.

Read Sarah’s latest article for News on the Block:
https://lnkd.in/e672gTuc