Vacancies

 Office Manager 

We are seeking a highly organised and proactive Office Manager to become the backbone of our operations.

Reporting directly to the Operations Director and working closely with the Managing Director, you will take full ownership of the day-to-day running of our office. You will ensure our administrative, compliance, and business support functions operate efficiently, professionally, and in line with company standards. This is a pivotal leadership role within our business. You will act as a central point of coordination across teams, supporting internal communication, driving process improvements, overseeing facilities and suppliers, and ensuring robust compliance and governance practices are maintained throughout the organisation.

This varied and hands-on role will involve overseeing front-of-house and reception coordination, managing office systems and IT support, maintaining compliance registers and audit documentation, tracking operational metrics, supporting onboarding and people processes, and taking ownership of key financial controls including bank reconciliation and budget support.

As the role develops, you will identify opportunities to improve workflows, strengthen internal systems, and enhance reporting processes. You will also coordinate supplier relationships, manage utility contracts and service providers, and ensure the office environment remains professional and efficient at all times.

We are looking for a confident and capable professional with previous experience in office management, operations, or business support. You will bring excellent organisational and analytical skills, strong attention to detail, and the confidence to liaise effectively with colleagues, contractors, auditors, and senior leadership.

A proactive mindset, sound judgement, and the ability to take ownership of responsibilities will be key to success in this role.

Key Responsibilities:

Office Leadership & Operations

• Take full ownership of day-to-day office and administrative management
• Review, document, and standardise internal processes
• Identify inefficiencies and implement operational improvements
• Ensure smooth coordination across departments

Front of House & Business Support

• Oversee reception operations and manage visitors and enquiries
• Coordinate post and deliveries
• Share responsibility for incoming calls
• Support complaint administration and tracking

Compliance, Audit & Governance

• Support audit preparation and external inspections
• Maintain compliance registers and governance documentation
• Monitor key compliance deadlines and escalate risks
• Support GDPR data handling practices

Facilities & Suppliers

• Manage cleaning contracts and external service providers
• Review supplier agreements and obtain comparative quotes
• Ensure contractor insurance and compliance documentation is up to date
• Coordinate responses to incidents and operational disruptions

IT, Systems & Reporting

• Act as first-line support for IT and phone systems
• Liaise with external IT providers
• Track operational metrics and produce internal reports
• Support senior management with data and reporting

Training & People Operations

• Lead onboarding and off boarding processes
• Maintain training and CPD records
• Support wellbeing and engagement initiatives
• Act as a day-to-day point of contact for office policies and procedures

Finance, Budgets & Controls

• Reconcile administration and miscellaneous accounts
• Support administration and marketing budgets
• Manage company cards including issuing, limits and reconciliation
• Oversee office-related expense reconciliation

This is a position that will grow to include additional responsibilities - agreed upon collaboratively with the successful candidate - so we’re seeking a proactive individual with initiative. 

Ultimately, we envision this role evolving into an Office Manager position. 

Key Skills: 

• Proven experience in office management or business operations
• Strong understanding of compliance and governance processes
• Excellent organisational and prioritisation skills
• Confident decision-maker with analytical capability
• Strong written and verbal communication skills
• High level of IT literacy and confidence with reporting systems
• Proactive, improvement-focused approach

Benefits: 

• Additional leave 
• Bereavement leave 
• Casual dress 
• Company events 
• Company pension 
• Free parking (Limited spaces)
• Health & wellbeing programme 
• Sick pay 
  

Term:           Full Time Permanent

Location:    Onsite

Salary:        £30,000-£35,000

We are committed to supporting your professional development. As part of this role, we will agree a structured training and development plan with you, including access to recognised office management, business administration, and financial skills courses. As you successfully complete agreed training and expand your responsibilities, your salary will be reviewed to reflect your growth and contribution to the business 

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This is an excellent opportunity for a motivated professional who wants to take ownership, drive improvements, and grow into a highly impactful Office Manager role. If you’re looking for a position where your leadership, organisation and initiative will make a genuine difference, we’d love to hear from you.

Please click below to submit your CV along with a cover letter outlining why you believe you’re a strong fit for this role. We look forward to hearing from you.

Property Manager Assistant (Block Management)

We are seeking a highly organised and proactive Property Manager Assistant to support our expanding Block Management team.

Reporting to our Senior Property Managers and Senior Accounts Managers, you will play a key role in delivering high-quality residential block management services across our portfolio. This is a varied and fast-paced position where you will support day-to-day operations, financial administration, resident communication, contractor coordination, and compliance management 

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As our business continues to grow, this newly created role offers an excellent opportunity for someone looking to build a long-term career in block management or property accounts, with support toward professional qualifications such as IRPM or property finance training.

If you are organised, professional and thrive in a busy environment where no two days are the same, this could be the ideal next step for you

The Role:

This position will involve supporting both the operational and financial sides of block management, ensuring residents receive a responsive and professional service while maintaining strong administrative and compliance standards.

You will assist with managing resident queries, processing financial transactions, coordinating maintenance works, supporting insurance renewals, preparing meeting documentation, and ensuring compliance records are accurate and up to date.

You will also be required to travel to sites for inspections and meetings as needed.

Key Responsibilities:

Resident & Client Support

• Manage incoming queries via phone, email, and resident portals
• Issue and track keys, fobs, and parking permits
• Upload correspondence and notices to resident systems
• Send holding replies and track enquiries through to resolution
• Prepare reports, correspondence, and meeting documentation

Financial Administration (Supporting Senior Accounts Managers)

• Assist with service charge, ground rent, and insurance charge administration
• Process resident payments, including card payments over the phone
• Support preparation of budgets, arrears lists, and financial reports
• Assist with invoice processing, supplier payments, and reconciliations
• Organise and distribute service charge demands and reminders

Repairs, Maintenance & Contractor Coordination

• Log and monitor work orders within the property management system
• Book statutory inspections (LOLER, EICR, fire safety, water hygiene)
• Follow up with contractors regarding works and performance
• Maintain compliance logs, certification records, and inspection documentation

Insurance & Legal Administration

• Support insurance renewals and liaise with brokers
• Upload and distribute insurance documentation
• Assist with Section 20 consultation administration and mail merges

Meetings & General Administration

• Assist with AGM and residents’ meetings (preparing packs, taking minutes, distributing documentation)
• Support Property Managers with site inspection records and action logs
• Review and respond to tickets raised through resident portals

Key Skills and Experience: 

• Previous experience in administration, customer service, property management, or accounts (desirable but not essential)
• Understanding of UK leasehold and service charge processes (beneficial)
• Strong IT skills, including Microsoft Office
• Excellent organisational skills and attention to detail
• Clear and professional written and verbal communication
• Ability to multitask and meet deadlines in a high-volume environment
• Calm, client-focused approach with strong teamwork skills

Benefits: 

• Competitive salary
• 4 weeks annual leave plus statutory bank holidays
• Additional leave 
• Bereavement leave 
• Flexible working
• Company pension
• Company events
• Casual dress 
• Free parking (Limited spaces)
• Health & wellbeing programme 
• Sick pay 

Term:           Full Time Permanent

Location:    Onsite

Salary:        £25,000 - £28,000

This is an excellent opportunity to join a growing company where your organisational skills, initiative and professionalism will make a real impact. If you’re looking to develop your career in residential block management within a supportive and expanding team, we would love to hear from you.

Please click below to submit your CV along with a cover letter outlining why you believe you’re a strong fit for this role. We look forward to hearing from you.