We're back!

As per the recent government announcement, we have now been able to introduce our staff back into the office. We have chosen to do this at a time when a number of our team members are on holiday, so that the transition back to full capacity is more gradual.

 

• We ask any member of staff who feels unwell, in any way, to not come to the office.  
• All staff must take their temperature and sanitise their hands on arrival.
• All staff are encouraged to regularly wash their hands throughout the day with either soap and water or hand sanitiser.
• We will be ensuring that windows are open at all times to provide adequate ventilation.
• The weekly fogging of the office and the shared company vehicle will continue.
• All Employees will be expected to wipe down their work station at the end of each day.
• All Employees will also be expected to regularly wipe down ‘touch’ areas within the office i.e. kitchen area/franking area/printers/door handles.
• No external visitors will be allowed into the office, this includes contractors collecting keys and delivery drivers – if for any reason, they need to come into the office, we will ask them to take their temperature, sanitise their hands and wear a mask.
• All keys are to be sanitised when they are returned to the office.
• External site visits remain mandatory and internal site visits will continue at the Property Manager’s discretion. We do not expect any Property Manager to carry out an internal site visit that they are not comfortable with. We strongly advise that PPE is worn while on site, especially when meeting any contractor or Client.
• Meetings/AGM’s are encouraged, where possible, to be carried out via Zoom, an outside space or neutral indoor space.
• We encourage all members of staff to undertake a Lateral Flow Test on a weekly/twice weekly basis.
• If an Employee tests positive for Covid-19, they are to isolate for 10 days.
• If an Employee receives a notification to say they have come into contact with an infected person, they are to isolate for 10 days.
  Nb. After the 16th August, those Employees who have had 2 vaccinations will no longer need to isolate, providing their second vaccination was at least 10 days before contact.
  
  

We thank you for your continued patience, support and understanding over what has been a challenging 18 months for all. 

Best wishes,

The Directors and all the team at Cleaver Property Management.

Dear clients, friends and colleagues,

Following the latest government announcement regarding the national lockdown, we want to keep you informed on how Cleaver Property Management will continue to operate in line with the new guidance.

In line with both government regulations and ARMA guidance, and in order to keep our staff and residents safe, all site visits and meetings are suspended until further notice. 

Our Property Managers will continue to work from home and will be available via email or phone on 0118 978 7182. We kindly ask that non-urgent matters are communicated via email to your Property Manager, leaving our phone lines available for more urgent queries. 

Our Accounts Managers will also continue to work from home. All queries should be sent via email to your Accounts Manager or, to make a payment over the phone, please call 0118 978 7182. BACS payments will continue to operate as normal and Service Charge demands will continue to be issued via email. Any demands that are posted will be delayed. 

Our in-house Maintenance team will continue to provide a service to both internal and external areas, at their discretion and working in a Covid-secure manner. 

We have asked our third-party contractors to abide by government restrictions and guidelines; it will be down to their judgment if they continue to carry out their services. There will be dedicated windows for contractors to collect and return keys. Collection will be on Mondays between 8am to 11am and returns will be on Fridays between 2pm and 4pm. If you need to collect keys outside of these times, please email maintenance@cleaverproperty.co.uk to request a time slot. We kindly ask all contractors to comply with the safety signage outside of our office. Please do not enter the office under any circumstance and please wear a mask. We would also like to assure our third-party contractors that they will receive timely payment as usual. 

Our out-of-hours service, provided by Adiuvo, is available in the event of emergencies only. Adiuvo can be contacted on 0115 896 5158 between 5.30pm - 9am plus weekends and bank holidays.

This is a naturally busy time for us and of course, another lockdown won't be without its challenges. We kindly ask that you please respect our staff and understand that they will be doing their best to prioritise all queries and repairs. In the event of an emergency please call the main office line, rather than emailing. We greatly appreciate the patience and understand our clients have shown us this year, and hope that it won't be too long before we can once again announce a return to the office.

We wish you all well and hope you continue to be satisfied with the service you receive.

Best wishes,

Sarah Cleaver

Dear clients, friends and colleagues,

As you will know, today we have entered a new four-week national lockdown. That means, after several weeks of enjoying life back in the office, the Cleaver Property Management team will go back to working from home. The key phrase in the new Government Guidelines is, "Everyone who can work effectively from home must do so.” And, having done so successfully during the first lockdown, we're confident in our ability to do so again. There will be some slight differences in how we operate, so please do read below. Here is what you can expect from us over the next four weeks:

Our Property Managers will return to working from home and will be available via email or phone on 0118 978 7182. We kindly ask that non-urgent matters are communicated via email to your Property Manager, leaving our phone lines available for more urgent queries. Meetings and site visits have been suspended until further notice. Otherwise, you should find minimal disruption to our Property Management service.

Our Account Managers will also return to working from home. All queries should be sent via email to your Accounts Manager. Or, to make a payment over the phone, please call 0118 978 7182. BACS payments will continue to operate as normal and Service Charge demands will continue to be issued via email. Any demands that are posted will be delayed. We would also like to assure our third-party contractors that they will receive timely payment as usual.

Our in-house Maintenance team will continue to provide a service to external areas only, working in a Covid-secure manner. There will be dedicated windows for contractors to collect and return keys. Collection will be on Mondays between 8am to 11am. Returns will be on Fridays between 2pm and 4pm. If you need to collect keys outside of these times, please email maintenance@cleaverproperty.co.uk to request a time slot. We kindly ask all contractors to comply with the safety signage outside of our office. Please do not enter the office under any circumstance, and please wear a mask.

Our out-of-hours service, provided by Adiuvo, is available in the event of an emergency. Adiuvo can be contacted on 0115 896 5158 between 5.30pm - 9am plus weekends and bank holidays.

This is a naturally busy time for us and of course, another lockdown won't be without its challenges. We kindly ask that you please respect our staff and understand that they will be doing their best to prioritise all queries and repairs. In the event of an emergency please call the main office line, rather than emailing. We greatly appreciate the patience and understand our clients have shown us this year, and hope that it won't be too long before we can once again announce a return to the office.

We wish you all well and hope you continue to be satisfied with the service you receive.

Best wishes,

Martin & Susan Cleaver

After many months of working from home, we were pleased to welcome the Cleaver Property Management team back to the office this week. It took some considerable planning to get to this stage and we've introduced a number of safety measures to protect our staff and visitors. Please read below to find out how life at Cleaver Property Management has changed. 

As our premises isn't large enough to have the whole team in at once, we have introduced a rotation system which splits the team into two groups. Team A will work from the office for two weeks while team B work from home, and then they will switch. This allows us to introduce everyone back to office life while maintaining social distancing. Additional safety measures have also been introduced:

• Desks have been arranged so that nobody is sat directly next to or opposite each other.
• Each desk/area has been marked off with tape, helping our team to stay socially distanced. 
• Each desk/area has been provided its own sanitation products, and staff are asked to wipe down any equipment/surfaces they have touched when they're finished using them. 
• The door to the office is kept open at all times during the day, so that multiple people aren't touching the handle.
• Cupboard doors have also been removed from the kitchen.
• A sanitising station has been set up outside of the office entrance. Staff are asked to take their temperature and use hand sanitiser before entering.
• Safety posters have been displayed around the office regarding social distancing and regular hand washing.
• The office is being fogged every weekend.
• At the end of their two week rotation, staff are asked to thoroughly clean their stations ready for the next group.
• An area has been set-up outside the office entrance for post to be left.
• An area has been marked outside of the office for contractors to stand when collecting keys. And, just in case they miss it, the Spice Girls are there to tell them to stop (right now, thank you very much).

As you know, the Cleaver Property Management team have been working remotely for some months now, since the start of lockdown. With restrictions slowly but surely easing, we have been able to introduce our senior team members back to the office. We have introduced a number of safety measures, including social distancing, hand sanitiser/cleaning stations, and regular cleaning & fogging.

You may have also noticed that our Property Managers have started to carry out site visits again. We feel that this is necessary in order to provide our clients the best possible service, but please be assured that we have safety measures in place for these visits. Including asking our Property Managers to wear a mask on site, and to ensure they are using hand sanitiser appropriately throughout their visit. 

The majority of our team members continue to work from home, but we have been working hard together on a plan for a phased return that will allow all of our staff to return to life in the office, while still maintaining social distancing. We hope to introduce this plan in September, should government guidelines allow, and will provide you with further details at the time.

We thank you once again to the patience and understanding you have shown us over the past few months. We hope that everyone is well and safely enjoying the remains of summer.

Regards,

Martin & Susan Cleaver

The team at Cleaver Property Management are currently still working from home, with the exception of our Maintenance Department who are now fully operational. They will continue to wear their provided PPE on site, and keep a safe distance from each other in the office. We have put together a 'back to work' policy for the rest of the team, and will look to phase ourselves back to the office during July/August’20. We will most likely have a staged return, with the whole team unlikely to have returned until August.

Ourselves and the team are continuing to do our best to provide a full and high-quality service from our homes, and we can't thank our clients enough for the patience and understanding shown throughout this time. As a team, we have been doing lots of things to keep spirits up, and ensuring we remain positive, connected and of course, healthy. We hope you've enjoyed keeping up with some of the things we've been doing - if you've missed anything, take a look at our latest blog post: How the Cleaver Property Management Team Have Been Getting Through Lockdown.

We wish you all well, and will continue to keep you updated as government guidelines change. 

Regards,

Martin & Susan Cleaver

Our business is reliant on third-party companies for maintenance issues. We have asked our contractors to abide by Government restrictions and guidelines and it will be down to their judgment if they continue to carry out their services. 

Please see below an update on each department at Cleaver Property Management:

We thank you for your patience and understanding as we work through this challenging situation. We will continue to monitor advice from the government and will provide further updates when possible.

We wish all of our clients well.

Regards,

Martin & Susan Cleaver