Case Studies

Property Management Reading – Case study




This case study is based on a development of 50 flats built in the late 1960s and located in Reading near the University of Reading.

For many years this development relied upon the services of one of its lessees to provide the role of Managing Agent for the estate.  This included issuing service charges, collecting service charge monies, running the company administration, managing the extensive grounds in conjunction with the gardeners, and generally ensuring that the estate was maintained in good order.

Upon the death of this resident there was quickly a realisation by the rest of the residents as to how much work was involved in running the estate.

To complicate matters further it was discovered that the cladding around the building had hidden a deterioration of the timbers beneath and specialist help was urgently required.

Cleaver Property Management was interviewed and it was soon agreed that we should provide the necessary administrative and management skills needed to deal with both the cladding issue and the day-to-day running of the estate.

The cladding has now been successfully replaced, all the flat roofs refurbished and communal SKY systems installed in all flats.

Cyclical maintenance has also been set up alongside a rolling five-year plan, all of which has ensured that this development is now fully restored to its original glory.

  • I’m always very impressed with Tania Armstrong (Property Manager) at Cleaver Property Management.  If every company had someone as diligent, efficient and customer friendly as her, the world would be a much better place!

    Mr Bolland – Swindon

    Cleaver Property Management Client

  • Can I take this opportunity having worked with many property managing agents throughout the years, both commercially and privately, to say how professional and proactive I find Cleaver Property Management in relation to its management of Fountain Gardens

    From a Resident at Fountain Gardens.

  • “Cleaver Property Management has been managing our flats (block of 35) for the past 15 years and we have found them to be very efficient, reliable and prompt in their response to any request.  Their fees are very reasonable compared to many other management companies.  I am happy to recommend them to any potential customer.”


    Cleaver Property Management client

  • “Although we are a small development, Cleaver Property Management has been meticulous in paying attention to detail and in solving servicing issues promptly and effectively.  Communication with directors is good and the company’s management style is clear cut and decisive.  Its managers and staff are very reliable, ensuring a high level of service.”


    Our current client comment

  • “Cleaver Property Management has provided an outstanding personal level of service to the residents which has proved far superior to that experienced by a larger managing agent. They are always prompt and available to deal with routine issues as well as large maintenance projects such as painting and decorating.”


    What our clients say

  • “The unique feature of Cleaver Property Management’s service is a constant drive to keep the cost of maintenance charges to a minimum by applying their considerable experience in debt recovery, utility charges, HA contributions, etc for the benefit of the tenants.  A truly high quality management service.”


    Don’t take our word for it…