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MAINTENANCE
The sharp end of any management is the provision of, and effective control of, services. These will include such items as:
- Grounds maintenance
- Cleaning
- Insurance
- Auditing
- Electrical and Plumbing
- Building and Decorating
- Liaison with Local Authorities and Utility Services
- Emergency Services and Trades
The effective provision of any maintenance relies upon the speed of response and the quality of the service delivered. Cleaver Property Management sets parameters for delivering a response to maintenance problems eg
Level 1 Emergency calls - response within 12 hours
Level 2 Urgent calls - response within 24 hours
Level 3 Standard calls - response within 5 working days
So that residents are aware of Cleaver Property Management's commitment to providing a high standard of service any communication received will be dealt with efficiently and courteously; written correspondence will be answered within 5 working days.
Cleaver Property Management measures the performance of its service providers, constantly looking for an improved level of response and communication. Suppliers will be vetted and references obtained before employment by Cleaver Property Management. Inevitably Cleaver Property Management has come to build up a range of service providers whom it can trust and rely upon. Cleaver Property Management will also look to utilise 'local' trades and of course, where possible, seek recommendations from the Directors \ Residents.
Cleaver Property Management will provide specifications for regular services and full specifications for major projects. The need for 'measurement' extends to the quality of service delivered, response to corrective action and whether it's delivering 'Value for money'. Delivering these services and continually monitoring them is important to both Cleaver Property Management and the residents - developing criteria for measuring these services is again a function of both parties
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