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CUSTOMER CHARTER

Our Core Purpose

To provide a high quality management service to multi-tenanted properties.

Our Core Values

We will always:

  • Provide outstanding service
  • Keep ourselves up to date with our clients’ needs
  • Provide valued products and services to our clients
  • Work as a team both internally and with our clients
  • Be approachable and considerate to everyone
  • Act diligently and efficiently for our clients
  • Communicate promptly with our clients

Our Commitment to You

We have developed policies within our company that help us work more efficiently and effectively and maximise the use of our time; some of these are listed below.

  • You will have a dedicated Property Manager to answer any queries and deal with you directly
  • You will have a dedicated Bookkeeper to answer your queries and those of the tenants
  • All e-mails and letters will be answered within 2 business days
  • All telephone calls will be dealt with within 2 business days
  • We will inform you about the latest products and services we can provide to help you
  • We will agree deadlines with you and stick to them when possible
  • We will provide you with a clear and easy to understand breakdown of our fees


Our intention is to be part of a long term commitment
to you and your property
 
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